Return & Refunds policy

Online return policy

HOLIDAY RETURNS POLICY

During the holiday season, we have extended our return period. All orders placed between December 1st and 15th, 2024, may be returned exceptionally until January 15th, 2025. Orders placed after December 15th, 2024, will follow our standard return policy.


RETURNS TERMS & CONDITIONS

  • You have fourteen (14) days from when you receive your item to return it for a refund.
  • Items listed as 'Final sale' cannot be returned.
  • We don’t accept liability for items that get lost or damaged in transit back to us.
  • Items must be unworn, unwashed, and unaltered, with all labels and tags still intact – unfortunately we can’t accept them in any other condition.
  • Items with a seal tag will only be accepted where it remains intact and undamaged.
  • When returning footwear, do not use your shoebox as your shipping box.
  • Personal grooming products (including brushes) can only be returned if they are sealed and show no signs of use.
  • Accessories, cosmetics and perfumes must be unused, in their original condition and original packaging.
  • Items purchased at a 50% or more discount are Final Sale and, therefore, not eligible for return.
  • Items purchased previously are ineligible for price adjustments.

EXCLUSIONS

Due to hygiene reasons, certain goods are non-refundable. These are:

  • Underwear and Lingerie
  • Swimwear
  • Earrings

*Please note anything tailored or personalized for you cannot be returned.

HOW DOES THIS WORK ?

If your return meets our conditions outlined below, please follow the below steps to lodge your return:

  1. Go to "My account" an icon on the top right of your screen.
  2. Enter your email address and password. Click "Login."
  3. Go to "Order history" and locate the order number you wish to return.
  4. Click "View order detail."
  5. Click "Return Item(s)."
  6. Click a small check box next to the item(s) you wish to return
  7. Select the Reason for return.
  8. Clicking "Proceed to return" will take you to the Return confirmation page.
  9. Click "Download the return label"Click "Download the return label" for a prepaid UPS return label.
  10. Drop off the return package at your nearest UPS drop-off location (https://www.ups.com/dropoff/)

*Please note that a shipping fee will be charged for returns made at a drop-off location.

Proceed to return

Return adress:

agnès b. Online Return

1063 Madison Avenue

New-York, NY 10028

USA

  • Returns are complimentary.
  • Please ensure the merchandise is securely packed and sealed in its original packaging.

Canada

  • Customers are responsible for covering shipping, taxes, and customs costs.
  • Please note that agnès b. reserves the right to refuse acceptance of return packages that may involve customs and tax charges upon delivery.
  • Please pack and securely seal the merchandise in the original package and ship the return using a carrier of your choice. We recommend insuring the package at full retail value (agnès b. is not liable for lost packages) and retain your tracking number for reference.

In-store return policy

IN-STORE PURCHASE

If you purchased your item in one of our boutiques, we offer store credit (issued as a physical card) or exchanges for full-priced items, subject to the following conditions

  • The garments and/or footwear are returned within 14 days of purchase and be accompanied by a receipt. 
  • The garments and/or footwear are returned in original packaging. 
  • Garments and/or footwear are in a saleable condition, i.e. clean, tags attached, in original condition. Any garments that have been worn, damaged, altered or washed will not be accepted.
  • In order to return swimwear in store, the garment must be unworn with the protective hygiene still in its original place.
  • The following items are non-exchangeable: Jewellery or finale sale items.
  • Boutique purchases can only be returned to our US agnès b. boutique. They cannot be returned to the Online Store.

ONLINE PURCHASE

Currently, we are not accepting online order returns at the store. Please log in to your account to request a return and obtain a prepaid return shipping label.


agnès b shopping bag

Refund policy

We offer no refunds on any products designated on this site as non-returnable.



HOW LONG WILL IT TAKE FOR YOUR REFUND TO BE PROCESSED ?

Once your return has been delivered at our warehouse, your return request will be processed promptly.

If all of the conditions are satisfied (Please refer to our Terms & Conditions for more informations), agnès b. will reimburse the amount paid by the buyer within ten (10) days starting from the date of receiving the package by agnès b. (due to different banking institution policies). Your refund will be credited back to the same payment method used to make the original purchase on the agnesb.com/en-us website. If you paid by credit card, refund times will depend on the credit or debit card company’s policies.

If you paid by PayPal (where available), refunds will be credited to your PayPal account.

If the original form of payment is not available, please contact Customer Service.

Faulty or incorrect items policy

Our warehouse team do ensure all items are subject to a quality control prior to dispatch. In the unlikely case that you do receive a faulty, damaged or incorrect item, please contact our customer service via our Contact page.

Please note that items that have been damaged as a result of wear and tear are not considered to be faulty.

Exchange policy

We do not accept exchanges for customer convenience.

If you would like a different color and size from the one you ordered, please order the desired product again. We will only accept returns of your product if it is marked as "Returnable" on the product details screen and shopping cart and if the return conditions are met.

For more informations, please read the Terms & Conditions.