Orders
HOW DO I PLACE AN ORDER?
You may order directly on the website by selecting the color and size options on any product page. When you add items to your cart, you'll see a little shopping bag icon at the top right of your screen. Once you've added items to your cart, you can enter any promotional codes you may have and click on "proceed to checkout" to confirm your cart contents.
Once you've confirmed your selection, complete your purchase in 3 steps:
Step 1: Create an account. If you have an account, sign in, and your personal details will appear to speed up the purchase process.
Step 2: Delivery. During this step, you enter your billing and/or delivery address (if it is different). If you have an account, this information has already been filled out.
Step 3: Payment. Please provide payment card information and accept the terms and conditions to complete your purchase.
Once your payment has been verified, your order will be confirmed. Your account will only be debited after your order has been dispatched.
HOW CAN I VERIFY THAT MY ORDER HAS BEEN RECEIVED?
You will receive an email confirmation after your order has been placed. The email containing your order details should be kept for your records. You can also check the status of your order at any time by signing into your account. Occasionally, item(s) may go out of stock during checkout. Your ordered item(s) become(s) out of stock; we will notify you by email before sending your order.
HOW SOON WILL MY ORDER BE PROCESSED?
Online orders are processed Monday through Friday, typically within 1 to 3 business days. Please note that orders placed on weekends or bank holidays will be processed on the next business day. Kindly allow for an additional business day for processing.
CAN I CANCEL MY ORDER?
To modify or cancel an order, please contact UK agnès b. Customer Service ([email protected]) within 2 hours of placing your order. Please be advised that if your request is made after the 2-hour window, we cannot guarantee that it will be granted.