Last Update : June 15, 2024
Order processing
DELIVERY TERMS & CONDITIONS
- All orders are processed and shipped within 1-5 business days. Orders are processed from Monday to Friday only - excluding major UK holidays and weekends..
- Orders are processed pending item availability and payment approval. During high volume periods, product availability may be subject to change while your order is being processed.
- You will receive an email containing your Tracking Number once your package has been shipped from our distribution center.The recipient can track his/her parcel on the Site in the "Client Area" or on the DHL website by entering the parcel number provided.
- Customers must provide accurate shipping information; we are not liable for lost packages due to incorrect addresses.
- Items ordered by the Buyer on www.agnesb.com/en-uk/ will only be delivered within United Kingdom mainland.
DELIVERY ISSUES
Delivery and Handling.
Should we be unable to complete delivery, your items will be stored at our depot. You will receive a notification explaining how to rearrange the delivery. If you are unavailable at the agreed delivery time, please get in touch with us to reschedule for another convenient day.
Order Cancellation Policy.
If your order remains undelivered for 15 days from the available delivery date due to reasons beyond our control, we will consider it as an indication to cancel the Contract. Upon cancellation, we will promptly refund all payments made, including delivery costs (unless incurred by selecting a non-standard delivery option), within 14 days of the contract termination.
Delayed or Lost Shipments.
DHL offers reliable service; nonetheless, delays or loss of products can occur. Should delivery be delayed beyond 6 days from dispatch, kindly inform agnès b Customer Services. Contact us at +44 20 3318 8337 or via email at [email protected] to initiate an investigation with DHL. If the investigation locates the product, it will be sent to your address. Conversely, if deemed lost, agnès b. will reimburse for the product cost, assuming they are no longer in stock. agnès b. assumes no liability for delays caused by the carrier, including losses or strikes.
Reporting Delivery Incidents.
In the event of a delivery discrepancy (where delivery is recorded but not received), report to agnès b's Customer Services within 5 working days. Contact is available at +44 20 3318 8337, from Monday to Friday, 9:00am to 6:00 pm and Saturday 9:00am to 4:00 pm (French Time) or by email at [email protected]
*Please note, during sale and peak periods there may be a slight shipping delay with your order - we appreciate your patience.
RISK AND TITLE
The Items will be at your risk from the time of delivery.
Ownership of the items will only pass to you when we receive full payment of all sums due in respect of the items, including delivery charges, or upon delivery (as defined in Clause 9), whichever is the later.
Shipping fees
Shipping charges vary depending on your location and the shipping method selected at checkout. Standard delivery is typically available for a flat fee, while express options may incur higher charges for faster shipping. For exact delivery costs, these will be clearly displayed during the checkout process before you complete your purchase.
However, agnès b. offers free delivery on all orders over £250. For orders below this threshold, delivery costs will be clearly displayed during the checkout process before you complete your purchase. Be sure to check for any additional shipping promotions that may be available!
Sales Taxes and Duties
Sales tax is charged (if applicable) according to the shipping address of your order as required by applicable law.
Pick-up in store
If a product is available in one of our agnès b. stores you will have the opportunity of 'Click & collect'.
Once your order has been packed and is ready for pickup, you will receive a confirmation email. Typically, you can expect to receive the confirmation email within 24 hours of placing your order.
Please note that during busy periods and holidays, delays can occur.
The terms of this Clause 11 (together with the rest of these Terms) will apply to you if you make a purchase via the “CLICK AND COLLECT” service and will be subject to any other applicable regulations.
For other inquiries, please visit our Contact page.