To order on our website, choose the color and size options on the product page. When you add items to your cart, you'll see a shopping cart icon at the top right of your screen. You can apply any promotional codes in your cart and then click "proceed to checkout" to finalize your cart contents.

After confirming your selection, complete your purchase in 3 easy steps:

Step 1: Create an account. If you have an account, sign in, and your personal details will appear to speed up the purchase process.

Step 2: Delivery. Enter your billing and delivery address (if different) in this step. If you have an account, this information will already be filled in for you.

Step 3: Payment. Enter your payment card details. To validate your purchase, remember to agree to the terms and conditions of the sale.

Once your payment has been verified, your order will be confirmed. Your account will only be debited after your order has been dispatched.

To place an order, you must follow the online shopping process and click "Authorise payment" to submit your order. Afterward, you will receive an email from us to confirm the receipt of your order (the "Order Confirmation"); however, this does not indicate acceptance of your order. Your order serves as your offer to purchase one or more items from us. All orders are subject to our acceptance, and we will confirm this acceptance by sending you an email stating that the item(s) are being dispatched (the "Shipping Confirmation"). The contract (the "Contract") for the purchase of an item is formed only when we send you the Shipping Confirmation. The Contract will be applicable only to those items whose dispatch has been confirmed in the Shipping Confirmation. We are not obligated to supply any other items that may have been part of your order until their dispatch has been confirmed in a separate Shipping Confirmation.

Agnès b. commits to preparing and dispatching the order within an average timeframe of one (1) to five (5) working days following the day after the order is confirmed by the Buyer.

For deliveries within the United Kingdom, the delivery time shall be two (2) to five (5) working days for shipments via DHL.

The recipient can track his/her parcel on the Site in the "Client Area" or on the DHL website by entering the parcel number, which will have been provided via email upon order confirmation.

The Products ordered by the Buyer will only be delivered within the United Kingdom, to the address indicated on the order form by the Buyer.

To modify or cancel an order, please contact UK agnès b. Customer Service ([email protected]) within 2 hours of placing your order. After the 2-hour window, we cannot guarantee your request will be granted.

If your delivery address is outside the united kingdom, please head to www.agnesb.eu

The E.U. website can deliver to the following countries: Austria, Belgium, Bulgaria, Cyprus, Denmark, Estonia, France, Finland, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Norway, Netherlands, Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia, Sweden, Switzerland, and the United Kingdom.

All postal/ DHL returns will be charged a flat rate fee of £6.00, deductible from the refund, unless the reason for return is an identified manufacturers fault.

Agnès b. commits to preparing and dispatching the order within an average timeframe of one (1) to five (5) working days following the day after the order is confirmed by the Buyer.

For deliveries within the United Kingdom, the delivery time shall be two (2) to five (5) working days for shipments via DHL.

The recipient can track his/her parcel on the Site in the "Client Area" or on the DHL website by entering the parcel number, which will have been provided via email upon order confirmation.

The Products ordered by the Buyer will only be delivered within the United Kingdom, to the address indicated on the order form by the Buyer.

Once the order has been shipped, agnès b. cannot change the delivery method. If you wish to change your delivery address, please contact agnès b.'s UK customer service ([email protected]) within two hours of placing your order. After this time, we cannot guarantee that your request will be accepted. You can reach agnès b. UK Customer Service on +44 20 3318 83 37 Monday to Friday from 9am to 6pm, Saturday 9:00am to 4:00pm (GMT)

When your order is ready, it will be sent to the delivery address you have provided.

When your order is dispatched, you will receive an email confirming that your order has been sent. The email will include a link to the courier's site so you can track your order's progress. You can access your current or past orders anytime by signing in to your account ("my account") at the top right of the screen. Once you've signed in to your account, click on "my order." This is how you can check on your order status.

If you can't find the info you're looking for, please contact Customer Service.

To contact agnès b. Customer Service by e-mail: [email protected]

On the agnès b. home page, click "my account." Next, you will enter personal information, including your email address, billing, and shipping information. Please be sure to verify all information before saving.

To sign in to your account, click "my account" at the top right of your screen, select "log in," and enter your email and password.

Forgot your password? Click on "Forgot Password?" under the password field in the sign-in window. A new window will open to help you request a new password once you have entered your email address. You will then receive an email allowing you to set up a new password.

You can sign up for the newsletter to receive updates and special offers straight to your email. To subscribe, click Yes, I'd like to receive agnès b. updates and complete the required fields.

You can access your subscriptions by signing into your account with the "my account" button at the top right of your screen.

Once you've signed in, you can click on "MY SUBSCRIPTIONS" and unselect the box "I would like to receive news from agnès b."

In accordance with law n78-17 of January 6, 1978 regarding data protection and freedom of information, personal data collected on this site must be declared to the Commission on Information Technology and Liberties or CNIL (Commission Nationale de l’Informatique et des Libertés). Internet users have the right to access, modify, amend and remove any personal data collected on this website. To exercise this right, please contact our Customer Service.

All payments are processed in GBP. Agnès b. reserves the right to refuse any and all orders or deliveries in the event of (a) surpassing the order thresholds indicated herein, (b) ongoing dispute with the Buyer, (c) Buyer's total or partial non-payment of a previous order, (d) credit or bank card company's refusal to authorize payment, (e) non-payment or partial payment. In all these cases, Agnès b. cannot be held liable in any manner.

Payment can be made by Visa, Mastercard, American Express, PayPal, and Apple Pay (only for iPhone or iPad APP).

To minimise the possibility of unauthorised access, your credit card details will be encrypted. By clicking "Authorise payment" you are confirming that the credit card is yours or that you are the legitimate holder of the gift card or the credit note. Credit cards are subject to validation checks and authorisation by your card issuer, but if your card issuer fails to authorise payment to us, we will not be liable for any delay or non-delivery and may not be able to form a contract with you.

Your security is our top priority. All transactions are encrypted to protect your data. We consult authorization servers to verify payment data, ensuring we can effectively combat abuse and fraud. SSL encryption technology guarantees the security of the data you enter during the banking transaction. We take extra care to protect our customers from credit and debit card fraud.

If you are not completely satisfied with your purchase, you have 15 days upon

receipt to return your order.

HOW DOES THIS WORK?

Return in store

If you are not completely satisfied with your purchase, you can return it by bringing it

to our Covent Garden store, located at 35/36 Floral street, London WC2E 9DJ with

the purchase invoice. Our team will take care of processing your return and your

refund will be issued automatically. Please allow 3 working days.

The items you wish to return must be in the same condition in which you received

them, unworn, and in their original packaging ,including all swing tags.

Return by mail

1. Log-in to your account: In ‘my orders ’ , please select the order you wish to return

and click on ‘return’.

2. Select the item(s) and the reason for the return.

3. Print the return form and place it inside the package along with the items you wish

to return and attach the returns label to the package.

Arrange the collection with DHL

There are 2 options:

1. DHL picks up the package at your address.

You can contact DHL customer service to confirm the time slot or schedule

another collection on 08442480844

2. Drop off your package at a DHL service point.

Find your nearest service point here: https://locator.dhl.com/

All postal/ DHL returns will be charged a flat rate fee of £6.00, deductible from the refund, unless the reason for return is an identified manufacturers fault.

Please note:

The items you wish to return must be in the same condition in which you received

them, unworn and in their original packaging, including all swing tags.

It is not possible to exchange an item: if you require another size, colour or style

please follow the refund procedure and place a new order .

Returns are only possible from the country where the items were

purchased/delivered

You can track the return in your account, in the “my returns” section.

To check the delivery status of your return, please use the tracking number provided

by DHL.

Once your item has been received and processed in our warehouse, please allow up

to 10 working days for your refund to be issued.

We do not send an e-mail to confirm acceptance of the return package. You will be informed once we have processed your refund. For further information on the status of your return, please contact agnès b. UK Customer Services by telephone on +44 20 3318 83 37 from Monday to Friday, 9:00am to 6:00pm and Saturday 9:00am to 4:00pm (GMT), or by email at [email protected] 

Agnes b reserves the right to refuse returns of any merchandise that does not meet the above return requirements in Agnes b’s sole discretion.

For any questions or more information go to our Help & Support section at www.agnesb.com/en-uk. This policy is in addition to and does not affect consumers’ rights under any applicable law.

You have 14 days to return faulty items. After confirming the flaw, we will send you a replacement. Your order will be refunded if your item is no longer in stock. For more information on returning an item, please read the following: How do I return an item?

If your order is incorrect, please contact agnès b. UK Customer Service by phone at +44 20 3318 83 37 from Monday to Friday, 9:00am to 6:00pm and Saturday 9:00am to 4:00pm (GMT), or email [email protected]. We will accommodate return shipping. If the item you ordered is no longer available, your order will be refunded.

We will refund all payments received from you, including the costs of delivery to the original delivery address (although we will not refund any supplementary delivery costs if you chose an enhanced type of delivery rather than our least expensive type of standard delivery), without undue delay and in any event no later than 14 days from the day on which we are informed about your decision to withdraw. We will use the same means of payment that you used to pay for your order and this will not cause you any extra fees.

You will find a "size guide" on each product page to help you decide which agnès b. size you are based on your measurements or international sizes. Once you have learned your size, you can place an order.

You can find care instructions on each product page under the "care instructions" tab located below the product image. If no specific care instructions are provided, it means that the item does not require special care.

To contact agnès b. Customer Service by email: [email protected] 

To find our stores in the UK and abroad, you can click on "our store" on the top right of your screen.

To stay up-to-date with the world of agnès b., you have several options:

-   Newsletter: get the latest news and promotions directly by email.

-   Social networks: Facebook: https://www.facebook.com/agnesb.officiel, Pinterest: http://www.pinterest.com/agnesb/, Twitter: https://twitter.com/agnesbofficiel, Instagram: http://instagram.com/agnesb_officiel

If you're interested in applying for a job at agnès b., check out agnès b.'s updates on our LinkedIn page here: https://www.linkedin.com/company/agnes-b.

To contact us, we suggest you email using the contact form provided and select the reason for contact. To access this contact form, click here: contact form

L’Oréal has closed Le Club des Créateurs de Beauté, which made and distributed agnès b. beauty products. These are no longer available for sale from the end of June 2014. But “ce n’est qu’un au revoir”!