Orders
HOW DO I PLACE AN ORDER?
You may order directly on the website by selecting the color and size options on any product page. When you add items to your cart, you'll see a little shopping bag icon at the top right of your screen. Once you've added items to your cart, you can enter any promotional codes you may have and click on "proceed to checkout" to confirm your cart contents.
Once you've confirmed your selection, complete your purchase in 3 steps:
Step 1: Create an account. If you have an account, sign in, and your personal details will appear to speed up the purchase process.
Step 2: Delivery. During this step, you enter your billing and/or delivery address (if it is different). If you have an account, this information has already been filled out.
Step 3: Payment. Please provide payment card information and accept the terms and conditions to complete your purchase.
Once your payment has been verified, your order will be confirmed. Your account will only be debited after your order has been dispatched.
HOW CAN I VERIFY THAT MY ORDER HAS BEEN RECEIVED?
To place an order, you must follow the online shopping process and click "Authorise payment" to submit your order. Afterward, you will receive an email from us to confirm the receipt of your order (the "Order Confirmation"); however, this does not indicate acceptance of your order. Your order serves as your offer to purchase one or more items from us. All orders are subject to our acceptance, and we will confirm this acceptance by sending you an email stating that the item(s) are being dispatched (the "Shipping Confirmation"). The contract (the "Contract") for the purchase of an item is formed only when we send you the Shipping Confirmation. The Contract will be applicable only to those items whose dispatch has been confirmed in the Shipping Confirmation. We are not obligated to supply any other items that may have been part of your order until their dispatch has been confirmed in a separate Shipping Confirmation.
HOW SOON WILL MY ORDER BE PROCESSED?
Agnès b. commits to preparing and dispatching the order within an average timeframe of one (1) to five (5) working days following the day after the order is confirmed by the Buyer.
For deliveries within the United Kingdom, the delivery time shall be two (2) to five (5) working days for shipments via DHL.
The recipient can track his/her parcel on the Site in the "Client Area" or on the DHL website by entering the parcel number, which will have been provided via email upon order confirmation.
The Products ordered by the Buyer will only be delivered within the United Kingdom, to the address indicated on the order form by the Buyer.
CAN I CANCEL MY ORDER?
To modify or cancel an order, please contact UK agnès b. Customer Service ([email protected]) within 2 hours of placing your order. After the 2-hour window, we cannot guarantee your request will be granted.