Returns & refunds
If you are not completely satisfied with your purchase, you have 15 days upon receipt to return your order.
HOW DOES THIS WORK?
Return in store
If you are not completely satisfied with your purchase, you can return it by bringing it to our Covent Garden store, located at 35/36 Floral street, London WC2E 9DJ with the purchase invoice. Our team will take care of processing your return and your refund will be issued automatically. Please allow 3 working days. The items you wish to return must be in the same condition in which you received them, unworn, and in their original packaging ,including all swing tags.
Return by mail
1. Log-in to your account: In ‘my orders ’ , please select the order you wish to return and click on ‘return’.
2. Select the item(s) and the reason for the return.
3. Print the return form and place it inside the package along with the items you wish to return and attach the returns label to the package.
Arrange the collection with DHL
There are 2 options:
1. DHL picks up the package at your address.
You can contact DHL customer service to confirm the time slot or schedule
another collection on 08442480844
2. Drop off your package at a DHL service point.
Find your nearest service point here: https://locator.dhl.com/
All postal/ DHL returns will be charged a flat rate fee of £6.00, deductible from the refund, unless the reason for return is an identified manufacturers fault.
Please note:
The items you wish to return must be in the same condition in which you received them, unworn and in their original packaging, including all swing tags.
It is not possible to exchange an item: if you require another size, colour or style please follow the refund procedure and place a new order.
Returns are only possible from the country where the items were purchased/delivered.
You can track the return in your account, in the “my returns” section.
To check the delivery status of your return, please use the tracking number provided
by DHL.
Once your item has been received and processed in our warehouse, please allow up
to 10 working days for your refund to be issued.
Refund
1. You can track the refund in your account, in “my returns”.
2. Once your item has been received in our warehouse, please expect fifteen15 days for your order refund to go through.
The tracking number will help you to know if the package has been received.
Any return item(s) must be unworn and in the original condition including all packaging and labels.
Subject to the conditions set forth below, Agnes b will gladly accept returns, unworn, unwashed, and unaltered merchandise with all internal garment tags intact with your original receipt within fifteen (15) days of the date of the delivery as defined in art 9. Shipment Confirmation e-mail, unless a longer period of time is specified in writing at the time of purchase, Order Confirmation, or Shipment Confirmation purchased on the UK Agnes b site. Refunds are made in the form of original payment. If the original form of payment is not available, please contact Customer Service.