To order on our website, choose the color and size options on the product page. When you add items to your cart, you'll see a shopping cart icon at the top right of your screen. You can apply any promotional codes in your cart and then click "proceed to checkout" to finalize your cart contents.

After confirming your selection, complete your purchase in 3 easy steps:

Step 1: Create an account. If you have an account, sign in, and your personal details will appear to speed up the purchase process.

Step 2: Delivery. Enter your billing and delivery address (if different) in this step. If you have an account, this information will already be filled in for you.

Step 3: Payment. Enter your payment card details. To validate your purchase, remember to agree to the terms and conditions of the sale.

Once your payment has been verified, your order will be confirmed. Your account will only be debited after your order has been dispatched.

After your order has been placed, you will receive an email confirmation. The email will contain all your order details and should be kept for your records. You can check the status of your order anytime by logging into your account. On occasion, items may go out of stock during the checkout process. If the item you ordered becomes out of stock, we will notify you by email before sending your order.

Online orders are processed Monday through Friday, excluding holidays. All express orders we can confirm by 12:00 pm EST, Monday through Friday, will be processed the same day. Ground orders will be processed within 1 to 3 business days. This does not include orders placed on the weekends or bank holidays. Please allow an additional business day to process.

To modify or cancel an order, please contact US agnès b. Customer Service ([email protected]) within 2 hours of placing your order. After the 2-hour window, we cannot guarantee your request will be granted.

We can only deliver within the United States and Canada with UPS from Monday to Friday, except on public holidays.

Canadian customers are responsible for import duties and taxes. Duties and taxes are not included in the total at checkout. They are determined by the customs agency within the destination country. Although charges are not always incurred, the assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. The recipient is responsible for paying any duties and import taxes collected upon delivery.

The E.U. website can deliver to the following countries: Austria, Belgium, Bulgaria, Cyprus, Denmark, Estonia, France, Finland, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Norway, Netherlands, Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia, Sweden, Switzerland, and the United Kingdom.

Below is a list of delivery times for each country/region where we deliver from the United States and Canada.

All orders are delivered by UPS.

We ship all orders without Signature Guarantee Service.

If you would like to schedule a delivery intercept, reroute your package, or attempt redelivery, you will be responsible for the associated charges.

We also recommend enrolling in UPS My Choice®. It's free and easy and will allow you to manage your deliveries.

We ship all orders without Signature Guarantee Service.

Please note that agnès b. will not be liable for any lost/stolen shipments. 

The customer is responsible for providing the correct mailing address. Please ensure your address is accurate before finalizing your order, regardless of the ordering process. We cannot be responsible for goods delivered to the wrong address.

On packages without a signature requirement or other instruction, UPS drivers are permitted, at their discretion, not to leave a package on a doorstep or stoop if they deem the location unsafe for release.

Please be advised, agnès b. does not recommend the use of freight forwarders and cannot be held responsible for shipments post-delivery to these addresses.

Please note that we do not deliver to P.O. boxes, APOs, FPOs, Guam, Palau, the Northern Mariana Islands, American Samoa, or the Federated States of Micronesia. 

UPS Ground (U.S.)- $9.00

Delivery occurs in 3 to 5 business days (within the contiguous U.S.).

UPS Worldwide (Canada) - $29.00

Delivery occurs in 2 to 4 business days. 

(Duties and taxes are not included in the total at checkout).

How can I change or add a delivery address?

Once shipped, agnès b. cannot change or alter the delivery method. If you would like to change your delivery address, please contact U.S. agnès b. Customer Service ([email protected]) within 2 hours of placing your order. After the two-hour window, we cannot guarantee your request will be granted. You may reach US agnès b. Customer Service by dialing 1-888-AGNESB2 Monday through Friday from 10:00 am to 5:00 pm.

When your order is ready, it will be sent to the delivery address you have provided.

When your order is dispatched, you will receive an email confirming that your order has been sent. The email will include a link to the courier's site so you can track your order's progress. You can access your current or past orders anytime by signing in to your account ("my account") at the top right of the screen. Once you've signed in to your account, click on "my order." This is how you can check on your order status.

If you can't find the info you're looking for, please contact Customer Service.

To contact agnès b. Customer Service by e-mail: [email protected] 

On the agnès b. home page, click "my account." Next, you will enter personal information, including your email address, billing, and shipping information. Please be sure to verify all information before saving.

To sign in to your account, click "my account" at the top right of your screen, select "log in," and enter your email and password.

Forgot your password? Click on "Forgot Password?" under the password field in the sign-in window. A new window will open to help you request a new password once you have entered your email address. You will then receive an email allowing you to set up a new password.

You can sign up for the newsletter to receive updates and special offers straight to your email. To subscribe, click Yes, I'd like to receive agnès b. updates and complete the required fields.

You can access your subscriptions by signing into your account with the "my account" button at the top right of your screen.

Once you've signed in, you can click on "MY SUBSCRIPTIONS" and unselect the box "I would like to receive news from agnès b."

In accordance with the law n78-17 of January 6, 1978 Under the provisions of law n78-17 dated January 6, 1978, relating to data protection and freedom of information, any personal data collected on this website must be declared to the Commission on Information Technology and Liberties (CNIL). Internet users can access, modify, correct, and delete any personal data collected on this website. This right can be exercised by sending an email request to [email protected].

We accept Visa, MasterCard, American Express and PayPal. If the card transaction is approved, the amount will be reserved immediately, and you will receive an order confirmation via email. Your order will be canceled unless the credit card transaction is approved. Please contact your bank or card provider if you have any questions. Your credit card will be charged when your order is shipped. You will be able to see this charge on your account at the latest 48 hours after your order is sent out. For further information about PayPal or to create a PayPal account, please visit paypal.com.

Your security is our top priority. All transactions are encrypted to protect your data. We consult authorization servers to verify payment data, ensuring we can effectively combat abuse and fraud. SSL encryption technology guarantees the security of the data you enter during the banking transaction. We take extra care to protect our customers from credit and debit card fraud.

If the buyer is not completely satisfied with their online purchase, they can return it for a refund.

All items must be received by agnès b. within fourteen (14) days of the original delivery date. After fourteen (14) days of the delivery date, all items become a final sale. agnès b. will only accept new, unwashed products with original labels intact.

Final sale items cannot be returned.

The swimwear and lingerie are final sale. When returning footwear, do not use your shoebox as your shipping box.

Items purchased at a 50% or more discount are Final Sale and, therefore, not eligible for return.

Items purchased previously are ineligible for price adjustments.

Upon fulfillment of the above conditions, agnès b. will reimburse the amounts paid by the buyer within thirty (30) days starting from the date of reception of the package by agnès b.

How does this work?

Return by mail

1.  Go to "My account," an icon on the top right of your screen.

2.  Enter your email address and password.

3.  Click "Login."

4.  Go to "Order history" and locate the order number you wish to return.

5.  Click "View order detail."

6.  Click "Return Item(s)."

7.  Click a small check box next to the item(s) you wish to return

8.  Select the Reason for return.

9.  Clicking "Proceed to return" will take you to the Return confirmation page.

10. Click "Download the return label" for a prepaid UPS return label.

11. Drop off the return package at your nearest UPS drop-off location (https://www.ups.com/dropoff/)

Orders delivered in the USA: Returns are complimentary. Please ensure the merchandise is securely packed and sealed in its original packaging.

Orders delivered in Canada: customers are responsible for covering shipping, taxes, and customs costs. Please note that agnès b. reserves the right to refuse acceptance of return packages that may involve customs and tax charges upon delivery. Please pack and securely seal the merchandise in the original package and ship the return using a carrier of your choice. We recommend insuring the package at full retail value (agnès b. is not liable for lost packages) and retain your tracking number for reference.

Return address:

agnès b. Online Returns

1063 Madison Avenue

New York, NY 10028

We do not send an email to confirm the acceptance of the return package. You will get notified once we process the refund. For more information about the status of your return, please contact agnès b. US customer service by phone at 1-888-AGNESB2 from Monday to Friday, 10 am to 5 pm (EST), or email [email protected].

Your return may be refused for two reasons: It was received after the 14-day return period, and the item (s) returned were deemed unacceptable and did not pass our quality inspection. Items not accepted for return will be shipped complimentary back to the sender.

You have 14 days to return faulty items. After confirming the flaw, we will send you a replacement. Your order will be refunded if your item is no longer in stock. For more information on returning an item, please read the following: How do I return an item?

If your order is incorrect, please contact agnès b. US Customer Service by phone at 1-888-AGNESB2 from Monday to Friday, 10:00 am to 5:00 pm (EST), or email [email protected]. We will accommodate return shipping. If the item you ordered is no longer available, your order will be refunded.

If you return an article for a refund, you will be refunded the article(s) cost except the shipping costs. Once our warehouse has received your article, agnès b. will reimburse the amounts paid by the buyer within thirty (30) days starting from the date of reception of the package by agnès b. We will send you an email to notify you of your refund. To contact agnès b. Customer Service by email: [email protected]

You will find a "size guide" on each product page to help you decide which agnès b. size you are based on your measurements or international sizes. Once you have learned your size, you can place an order.

You will find care instructions on each product page under the "care instructions" tab below the product image. If no specific care instructions are provided, this means that the item does not require any special care.

To contact agnès b. customer service by e-mail: [email protected]

To find our shops, click on "our shops" at the top left of your screen.

To keep up to date with the world of agnès b., there are several options available to you:

- Newsletter: receive the latest news and promotions directly by e-mail.

- Social networks: Facebook: https://www.facebook.com/agnesb.officiel, Pinterest: http://www.pinterest.com/agnesb/, Twitter: https://twitter.com/agnesbofficiel, Instagram: http://instagram.com/agnesb_officiel

If you would like to apply for a job at agnès b., check out the careers section on our official site: careers section. You can also get agnès b. Updates are on our LinkedIn page here: https://www.linkedin.com/company/agnes-b.

To contact us, we suggest you send an e-mail using the contact form provided and select the reason for contact. 

L'Oréal has closed Le Club des Créateurs de Beauté, which manufactured and distributed agnès b beauty products, which have not been available for sale since the end of June 2014. But "it's only goodbye"!